Privacy policy
Privacy Policy
Who we are. pickletimes.com is operated by Pickletimes Company Limited, 133 Hoi Bun Road, 11C, Kwun Tong, Kowloon, Hong Kong SAR. For any question about this policy or your personal information, email support@pickletimes.com.
What we collect. When you place an order we collect your name, email address, shipping address, billing address, phone number, and order details. Payment card details are collected and processed by our payment providers. We do not store full card numbers. When you browse our site we collect device and usage information such as your IP address, browser type, pages viewed, and referring site. When you subscribe to our email list we collect your email address and your preferences.
Why we collect it. We use your information to process and deliver your order, to handle returns and customer service, to prevent fraud, to meet customs and tax obligations, to improve our website and products, and, where you have agreed, to send you marketing emails.
Who we share it with. Our online store is hosted by Shopify, which processes orders, payments, and store data on our behalf. Our orders are fulfilled by a third party logistics provider, and we share your name, shipping address, phone number, and order contents so your parcel can be packed, shipped, and cleared through customs. Payment providers process your payment and carry out fraud checks. We do not sell your personal information.
International transfer. Our business is based in Hong Kong and our orders are fulfilled from a warehouse in China. If you are located in Canada, the United States, the United Kingdom, or Australia, your personal information will be transferred outside your country in order to fulfil your order. We take steps to ensure your information remains protected when it is transferred.
How long we keep it. We keep order records for as long as needed to meet our tax, customs, and accounting obligations. You can ask us to delete information that we are not required to keep.
Your rights. Depending on where you live, you may have the right to access the personal information we hold about you, to ask us to correct it, to ask us to delete it, to withdraw consent to marketing, and to complain to your local privacy regulator. To make a request, email support@pickletimes.com.
Marketing emails. If you subscribe, you can unsubscribe at any time using the link in any email we send, or by emailing support@pickletimes.com.
Cookies. Our website uses cookies to keep your cart working, to remember your preferences, and to understand how the site is used. You can control cookies through your browser settings. Blocking some cookies may stop parts of the site from working.
Children. Our website is not directed at children. We do not knowingly collect personal information from children.
Changes. We may update this policy. The date below shows when it was last changed.
Advertising and analytics partners. We use tools provided by third parties, including Meta Platforms (Facebook and Instagram), to measure and improve our advertising. When you visit our store, certain information about your device and activity, such as pages viewed, items added to cart, and purchases, may be shared with these partners through technologies like the Meta Pixel and Conversions API. This helps us understand how our ads perform and show more relevant ads. You can control how this data is used for advertising through your Facebook and Instagram account settings, including Off-Facebook Activity. For more detail on how Meta processes this data, see Meta's own privacy policy.
Contact. Email support@pickletimes.com.
Last updated: 31 August 2026
