Return & Refund Policy

Returns and Refunds

We want you to be happy with your paddle. If something is not right, contact us at support@pickletimes.com and we will work it out with you.

Return window.
You have 30 days from the date of delivery to request a return.

Condition.
Paddles must be unused and in their original packaging, with the face protector film still in place. A paddle that has been played with cannot be returned unless it is defective.

How to start a return.
Email support@pickletimes.com with your order number and the reason for the return. Please do not ship anything back before we reply. We will confirm the next step in writing.

Return shipping.
Outbound shipping is free to Canada, the United States, Hong Kong, the United Kingdom, and Australia. Return shipping is paid by the customer. In some cases we may approve a refund without asking you to ship the paddle back. We will tell you if that applies to your order.

Refunds.
Approved refunds are issued to the original payment method within 10 business days of approval. Your bank or card issuer may take additional time to post the credit.

Damaged in transit or wrong item.
If your paddle arrives damaged, or you receive the wrong item, email us within 7 days of delivery with photos of the paddle and the packaging. We will send you a replacement at no cost. If a replacement is not available, we will refund you. You will not pay shipping in this case.

Manufacturing defects.
Manufacturing defects are covered separately under our 12 month Warranty Policy, which sets out what is covered and how to make a claim.

Exchanges.
We do not process direct exchanges. Request a return, then place a new order for the paddle you want.

Items that cannot be returned.
Used paddles, paddles with the face protector film removed or damaged, and items marked as final sale cannot be returned.

Questions.
Email support@pickletimes.com. We read every message.